Privacy Policy 4kclub — Your Personal Data Protection

1. Information We Collect

To deliver a secure, reliable and personalised service, 4kclub collects several categories of information from members. We only collect what is necessary — a principle we uphold strictly throughout every data collection process.

Information you provide directly:

• Full name as shown on your official identification document.
• Date of birth for age eligibility verification.
• Email address and phone number for account communications.
• Residential address for KYC verification purposes.
• Copies of identification documents (MyKad or passport) when requested for identity verification.
• Bank account or e-wallet information for processing deposits and withdrawals.

Information collected automatically:

• IP address and general location information based on IP.
• Device type, operating system, and web browser version used.
• Platform activity data including games played, session duration, and betting patterns.
• Complete transaction logs for every deposit and withdrawal.
• Cookie and device identifier data for security and personalization purposes.

2. How We Use Your Data

Every piece of information we collect has a clear and legitimate purpose. Below is a summary of our primary data usage purposes:

We also use aggregated and anonymised platform activity data for internal analysis to improve our services. Data in this form cannot be identified or linked back to you personally.

3. Information Sharing with Third Parties

4kclub does not share members' personal information with outside parties except in the limited situations below. In all cases, we share only the minimum information necessary and ensure that recipients are bound by strict confidentiality obligations.

• Payment service providers: The payment gateways we use receive transaction data solely as required to process your deposits and withdrawals. They are not permitted to use this data for any other purpose.
• Game software providers: Third-party game providers that supply content within our platform receive only the game session data required to run those games. Your full identity is not disclosed to them.
• Relevant authorities: We will disclose information to law enforcement agencies or regulatory bodies when lawfully required by applicable law. We do not disclose more information than what is requested.
• KYC service providers: Identity verification information is shared with certified third-party KYC service providers for document verification purposes only.

4. Data Security & Encryption

Your data security is our absolute priority. 4kclub implements multiple layers of protection to keep your information safe from unauthorised access, theft, or misuse.

Technical security measures we employ include:

• 256-bit SSL/TLS encryption for all data communications between client and server.
• Sensitive data encryption within the database using the AES-256 algorithm.
• Intrusion detection systems (IDS) and web application firewall (WAF) active 24/7.
• Two-factor authentication (2FA) is available for all member accounts — we encourage you to enable it.
• Real-time monitoring of unusual account activity.
• Periodic penetration testing conducted by independent security firms.
• Encrypted data backups stored at geographically separate locations.

While no digital system can be guaranteed 100% secure, we take all reasonable steps to minimise risk. You also play an important role in your account security — use a strong password, enable 2FA and never share your login credentials with anyone.

5. Cookies & Tracking Technologies

4kclub uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and understand how members use our platform.

Types of cookies we use:

• Essential cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled without affecting platform functionality.
• Performance cookies: Collects information about how pages are used to help us improve the user experience. All data is collected anonymously.
• Functional cookies: Saves your preferences such as language, display settings, and game preferences to give you a more personalised experience.
• Security cookies: Used to detect suspicious login attempts and protect your account from unauthorized access.

You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect platform functionality. We do not use third-party cookies for targeted advertising.

6. Your Rights as a 4kclub Member

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and our internal policies, you have the following rights regarding your personal data. We fully respect and facilitate the exercise of these rights.

To exercise any of the above rights, contact our Privacy team via the support email available in the About Us. We will process your request within 14 business days. For complex requests, we may require up to 30 days and will notify you accordingly.

7. Data Retention Period & Deletion

4kclub retains your personal data only for as long as necessary for the stated purposes or as required by law. The following are our data retention guidelines:

• Active account data: Retained for as long as your account is active and for six years after account closure, in line with financial record-keeping requirements under Malaysian law.
• Transaction records: Retained for seven years from the transaction date in line with financial audit and anti-money laundering compliance requirements.
• Support communication logs: Retained for three years for reference and service quality improvement purposes.
• Cookie and session data: Session cookies are deleted automatically when you close your browser. Persistent cookies are deleted within 12 months or earlier depending on their type.
• KYC verification data: Retained for five years after account closure in line with AML/KYC compliance requirements.

When the retention period expires or when you request deletion (and no legal obligation prevents it), we will securely delete or anonymize your data using methods that meet accepted data security standards.

8. Policy Amendments & How to Contact Us

4kclub reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features. Any significant changes will be communicated to you via your registered email or a prominent in-platform notification.

The latest version of this Privacy Policy is always available on this page with a clear update date. We encourage you to check this page periodically to stay informed about how we protect your privacy.

Continued use of the 4kclub platform after any Privacy Policy changes take effect will be considered your acceptance of the amended policy. If you disagree with the changes, you have the right to close your account and request deletion of your data.